Frequently Asked Questions

While most pharmacies can accept prescriptions for compounded medications, not all of them are equipped to prepare those compounds in-house. Compounding requires specialized equipment, training, and licensing to be done safely and accurately. In many cases, local pharmacies outsource their compounding to specialized compounding pharmacies like ours. If you have a preferred pharmacy, you can ask them to refer your compounded prescription to us—we’re happy to collaborate and ensure you get the medication you need.

Yes! You or your doctor can fax your prescription to us. We’ll begin processing it right away and notify you when it’s ready.

Call us directly to request a refill. We also offer automatic refill reminders to help you stay on track with your treatment.

Most compounds are prepared within 24–48 hours. We’ll give you a pickup or delivery estimate when your order is placed.

BUD stands for Beyond-Use Date—the date after which the medication should not be used. It’s based on how the ingredients and preparation are stored.

A compound is a custom-made medication created specifically for you based on your healthcare provider’s prescription. It allows us to adjust the strength, dosage form, flavor, or ingredients to suit your individual needs.

Contact your doctor for a new prescription, or ask us to fax your prescriber to request one on your behalf.

Most insurance plans do not allow direct billing for compounds, as they are non-standard medications. However, you can submit for reimbursement yourself.

Because compounded medications are made just for you and can’t be returned or reused, we require pre-payment before we begin preparation.

Compounded medications are assigned Beyond-Use Dates (BUDs) based on professional guidelines and available literature, not on formal stability or safety studies. These BUDs reflect default standards commonly accepted in pharmacy practice and are determined using professional judgment, compounding experience, and published data where available.

Coverage varies by provider. We recommend contacting your insurer directly. We can provide a universal claim form and itemized receipt for reimbursement requests.

Yes, we offer prescriber consultations to help determine the best options for your patient. We can also provide formulation support and references.

Absolutely. That’s the strength of compounding—we can create combinations or forms (e.g., troches, creams, capsules) to match your therapeutic goals.

Yes. We offer great prescription templates and examples to simplify the process. Contact us!

You can fax a detailed prescription directly to us. Please include drug name, strength, dosage form, instructions, and any special considerations (e.g., allergies, flavoring).

Compounding is ideal when a commercial medication isn’t suitable due to allergies, dosing needs, or unavailable formulations. It allows tailored treatment for improved patient outcomes.

Possibly. We encourage patients to contact their insurance provider directly. We provide documentation for claims but cannot guarantee coverage.

Absolutely. We can mask unpleasant tastes or tailor dosage forms (e.g., flavored suspensions, chewables, transdermals) to ensure easier administration.

Yes, we compound medications for a wide range of animal species—including cats, dogs, birds, horses, and exotic pets.

Yes. We’re available for consultation to help find suitable dosing and formulations for non-standard cases.

Fax us your compounded prescription including the animal’s species, weight, and the requested formulation. If you’re unsure, we can help guide you.

Most veterinary compounds are ready within 24–48 hours, depending on ingredient availability.

Yes, prescriptions can be faxed directly to our pharmacy. Be sure to include all necessary details (drug name, strength, dosage form, instructions, and prescriber info).

Absolutely. We work with local pharmacies that do not compound by offering quick turnaround, delivery options, and consultation support.

Yes. We supply patients with itemized receipts and universal claim forms for insurance reimbursement.

Our pharmacy is fully licensed and complies with the standards set by the **College of Pharmacists of Manitoba** and **NAPRA (National Association of Pharmacy Regulatory Authorities)**. We follow evidence-based compounding practices and maintain strict quality and safety protocols. In addition to meeting regulatory standards, **our staff is highly trained and experienced in pharmaceutical compounding**, ensuring each preparation is handled with precision, care, and professional expertise.

Most compounds are completed within 24–48 hours. We can prioritize urgent needs where possible.