Privacy Policy

Effective Date: July 23 2025
Platinum Compound Rx Pharmacy
1B-2665 Henderson Hwy, East St. Paul, MB
Email: [email protected]
Phone: 204-306-4445

1. Our Commitment to Privacy

Platinum Compound Rx Pharmacy is committed to protecting your privacy and complying with Manitoba’s Personal Health Information Act (PHIA). This policy explains how we collect, use, and protect your personal health information when you visit our website or communicate with us online.

2. What Information We Collect

We may collect the following information through our website:

  • Personal Information: Name, phone number, email address, date of birth, PHIN (Personal Health Information Number) and mailing address.

  • Health Information: Medication refill requests, prescription details, medical conditions, or other health-related inquiries you voluntarily submit.

3. How We Use Your Information

We collect your information only for purposes directly related to your care, including:

  • Responding to inquiries or requests

  • Processing prescriptions, refills or transfers

  • Coordinating with your healthcare provider(s)

  • Improving our services and website functionality

  • Ensuring patient safety and regulatory compliance

We will not use or disclose your information for any other purpose without your knowledge and consent, unless required or permitted by law.

4. Consent

By submitting a form or using our website, you are providing informed and voluntary consent for us to collect and use your personal health information as described in this policy.

5. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal health information:

  • Encrypted transmission (HTTPS)

  • Secure access to stored data

  • Limited access by authorized personnel only

  • Staff training in privacy and confidentiality

We retain your information only as long as necessary to fulfill the purpose for which it was collected or as required by law.

6. Data Storage

Your data is stored securely and on Canadian servers. Third-party service providers we use (e.g., form plugins, email systems) are evaluated for PHIA compliance. If any data is stored outside Canada, additional safeguards are used to protect your privacy.

7. Your Rights Under PHIA

You have the right to:

  • Access your personal health information we hold

  • Request corrections to inaccurate or incomplete information

  • Withdraw your consent at any time (subject to legal limitations)

  • Be informed about disclosures of your information

To exercise these rights, please contact our Privacy Officer (contact below).

8. Cookies and Website Analytics

Our website may use cookies and third-party analytics (e.g., Google Analytics) to understand website traffic. This information is non-identifying and used only to improve your experience. You can disable cookies in your browser settings.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal information.

10. Contact Us (Privacy Officer)

If you have any questions, concerns, or would like to make a request under PHIA, please contact:

Theresa Mahood (Privacy Officer)
Platinum Compound Rx Pharmacy
2665 Henderson Hwy, East St. Paul, MB
📞 204-306-4445
📧 [email protected]

11. Policy Updates

We may update this policy from time to time. The latest version will always be posted here with the effective date noted above.