Frequently Asked Questions

What is a compound?
A compound is a custom-made medication created specifically for you based on your healthcare provider’s prescription. Compounding allows us to tailor the strength, dosage form, flavor, or ingredients to meet your unique needs—especially helpful if you’re allergic to certain ingredients or need a formulation that’s not commercially available.

What is a BUD?
BUD stands for Beyond-Use Date. This is the date after which your compounded medication should not be used. It’s determined based on the stability of the ingredients and how the compound is stored. Unlike manufactured medications, compounded medications don’t come with extended expiration dates.

Why does my compound have such short dating?
Since compounded medications are made in small batches without preservatives or stabilizers, they typically have shorter beyond-use dates to ensure safety and effectiveness. We follow strict guidelines to ensure each compound maintains its potency and purity within this timeframe.

Why can’t my compound be direct billed to my insurance?
Many insurance plans do not allow direct billing for compounded medications. Compounds are considered non-standard formulations, so they often fall outside of typical billing systems. However, we provide detailed receipts so you can submit for reimbursement if your plan allows.

How do I get my doctor to write a compound?
Simply ask your doctor if a compounded medication might be right for you. If they agree, they’ll write a prescription specifying the custom formulation. If your provider has questions, we’re happy to consult with them directly to help determine the best options for your needs.

Why can’t I get my compound at my local pharmacy?
Not all pharmacies are equipped to prepare compounded medications. Compounding requires specialized training, equipment, and facilities to ensure safety and accuracy. Our pharmacy is specially licensed and staffed to provide this service.

How do I determine if my insurance will cover the cost of the compound?
Coverage for compounded medications varies widely between insurance providers. We recommend calling your insurance company directly and asking whether they cover compounded prescriptions and what documentation is required for reimbursement.

How do I submit my compound to my insurance?
Once you’ve purchased your compounded medication, we can provide you with a universal claim form and an itemized receipt. You’ll submit these to your insurance provider for possible reimbursement. Be sure to keep copies of all paperwork for your records.

How long does it take to get my compound made?
Most compounds are ready within 24–48 hours, but this can vary depending on the complexity of the medication and availability of ingredients. We’ll give you an estimated pickup time when you place your order.

Why do I need to pre-pay for my compound?
Compounded medications are made specifically for you and cannot be returned or resold. Pre-payment helps cover the cost of ingredients and labor and ensures that we’re able to start preparing your medication right away.

I have a prescription but only want to drive to the pharmacy once—can I send it before I come?
Absolutely! You or your doctor can send your prescription by fax. Once we receive it, we’ll begin preparing your compound and notify you when it’s ready for pickup—so you only need to make one trip. We will require a card to be saved on file.

How can I request a refill?
Refills can currently be requested by phone only.
You can also ask us to set up automatic refills, so your medication is ready before you run out.

What should I do if I don’t have any refills left?
Reach out to your prescribing doctor to request a new prescription.
Or, you can ask us to fax your doctor and request the refill on your behalf.