Can I send my prescription before coming in?
Yes! You or your doctor can fax your prescription to us. We'll begin processing it right away and notify you when it's ready.
How long will it take to make my compound?
Most compounds are prepared within 24–48 hours. We’ll give you a pickup or delivery estimate when your order is placed.
What should I do if I’m out of refills?
Contact your doctor for a new prescription, or ask us to fax your prescriber to request one on your behalf.
How do I request a refill?
Call us directly to request a refill. We also offer automatic refill reminders to help you stay on track with your treatment.
Why can’t you bill my insurance directly?
Most insurance plans do not allow direct billing for compounds, as they are non-standard medications. However, you can submit for reimbursement yourself.
Will my insurance cover compounded medications?
Coverage varies by provider. We recommend contacting your insurer directly. We can provide a universal claim form and itemized receipt for reimbursement requests.
Why do I need to pre-pay?
Because compounded medications are made just for you and can’t be returned or reused, we require pre-payment before we begin preparation.
Can I get my compound at any pharmacy?
While most pharmacies can accept prescriptions for compounded medications, not all of them are equipped to prepare those compounds in-house. Compounding requires specialized equipment, training, and licensing to be done safely and accurately. In many cases, local pharmacies outsource their compounding to specialized compounding pharmacies like ours. If you have...
What is a BUD?
BUD stands for Beyond-Use Date—the date after which the medication should not be used. It’s based on how the ingredients and preparation are stored.
Why does my compound have such a short expiry?
Compounded medications are assigned Beyond-Use Dates (BUDs) based on professional guidelines and available literature, not on formal stability or safety studies. These BUDs reflect default standards commonly accepted in pharmacy practice and are determined using professional judgment, compounding experience, and published data where available.